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Last Updated On December 24th, 2023.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. Any product that has been opened is not eligible for a return. Please note that you will be responsible for shipping costs. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@tryincellderm.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that you must request a refund before the order is shipped out. Once the order is shipped, you'll have to wait until you send the unopened package back to us before receiving a refund. You can always contact us for any return question at info@tryincellderm.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items: Once again, we are unable to process refunds for beauty products that have been opened or used. Due to the nature of the beauty category, we are unable to re-use or re-sell any product that has been opened by a third-party.
We cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have (after confirming with us), and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
